Terms of Service
Effective Date: 2025
1. Introduction
Welcome to BalanceLodge. The domain balance-lodge.com provides ongoing bookkeeping and management reporting services. By accessing or using our site and services, you agree to these Terms of Service.
2. Services
BalanceLodge offers subscription-based ongoing bookkeeping and regular management reporting. All services are outlined on our site and may include data organization, reconciliations, and summary reports.
3. Subscription Services
Subscription services are billed in advance on a monthly basis. Once a billing period begins, fees cover the upcoming service period.
4. Information Products
Information products include digital courses, guides, and templates available for one-time purchase and download.
5. Goods
Physical products offered through balance-lodge.com may include printed materials or stationery items.
6. Refund Policy
6.1 Services
Due to the resource allocation and preparatory efforts required for subscription services, fees for completed billing periods are not refundable. If you cancel before the next cycle, no further charges will occur. No partial credits are available for unused days within a period.
6.2 Information Products
For digital purchases, you may request a refund within 14 days of purchase provided less than 10% of the content has been accessed or downloaded. After this window or usage threshold, purchases are final.
6.3 Goods
Unused and unopened physical items may be sent back within 30 days of delivery. The cost of shipping items back is the responsibility of the customer. Once received and inspected, we will issue a refund for the product price. Customized goods are not eligible for send back.
6.4 Refund Methods
Approved refunds will be issued via the original means of payment or by cheque, as applicable. Processing may take up to 10 business days after approval.
6.5 Service Transfer
You may transfer your subscription to another party by providing written notice to BalanceLodge at least 10 days before the next billing date. The recipient must agree to these Terms of Service to complete the transfer.
7. Limitation of Liability
To the extent permitted by law, BalanceLodge and its affiliates will not be liable for any indirect or incidental damages arising from use of our services or products.
8. Governing Law
These terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
9. Contact Information
BalanceLodge
100 Queen Street West
Toronto, ON M5H 2N2, Canada
Business ID: 541301045
Phone: +14160161378
For questions, please use our Contact Form.